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CONSENT TO DO BUSINESS & ACCESS INFORMATION ELECTRONICALLY

 

What is the purpose of this Consent?

The purpose of this consent (the “Consent”) is to agree to conduct business electronically and/or access information electronically that is related to a National Life Group company, including National Life Insurance Company and Life Insurance Company of the Southwest. To do so, you must provide your consent, maintain an account (your “Account”) on the National Life Group customer Portal at www.nationallife.com or via the National Life Group web application (collectively, the “Portal”), provide us with your e-mail address and update your e-mail address whenever it changes.  By proceeding, you will be providing us and our authorized designees and agents, with your consent to (to the extent permitted by applicable law and regulation):

 

  • Make information relating to your life insurance policy(ies) and/or annuity contract(s)available to you electronically; and
  • Process transactions you submit electronically through your Account; and
  • The provisions of this Consent.

 

This Consent covers your agreement to be bound with the same force and effect as if you had signed your name on paper by hand to this Consent and to each electronic transaction.  You agree to maintain the security of your Internet access and e-mail address.

 

What kinds of transactions may be conducted electronically?

You may conduct transactions we make available on our customer Portal, such as making a premium payment. Other transactions may include but are not limited to changing your beneficiaries or updating your contact information. We reserve the right to add or remove transactional capabilities at any time. If a transaction is not available through our Portal, you may still conduct the transaction by calling our toll free customer service number, 800-732-8939, writing 1 National Life Drive, Montpelier, Vermont 05604 or contacting your insurance agent. 

 

Even though you have provided us with this Consent, we may, at our option: (a) deliver documents and information to you on paper; and (b) require that certain communications from you be delivered to us on paper.  We might do so, for example, if the customer Portal is temporarily unavailable, if we do not have a process to post a particular document to or conduct a transaction through the Portal or if we no longer offer a customer Portal.

 

What hardware and software do I need to do business electronically?

You will need a device that can access the Internet and an up-to-date web browser, such as Internet Explorer, Chrome or Firefox.  You will also need to be able to open and access documents in “portable document format” (also referred to as .pdf).  You can get a .pdf reader at no cost at http://get.adobe.reader.

 

If I prefer to use paper instead of conducting a transaction electronically, may I use paper?

Yes.  If you would like to conduct a transaction in paper, please call 800-732-8939, write 1 National Life Drive, Montpelier, Vermont 05604 or contact your insurance agent.  You may also obtain a paper copy of any documents delivered to you electronically without charge by calling 800-732-8939 or writing 1 National Life Drive, Montpelier, Vermont 05604.

 

Should I maintain copies of the electronic documents?

Yes. You should print or save this Consent and all documents electronically provided to you under this Consent for your records. If you have any trouble with printing or saving a document, please call 800-732-8939.

 

How long will this consent remain in effect?

This Consent shall become effective as soon as you agree to it and remains in effect for so long as you maintain an Account on the National Life Group customer Portal.  If you no longer wish to conduct transactions or receive information electronically, simply terminate your Account.  We reserve the right to restrict, suspend or terminate your access to, and use of, all or any part of the Portal at any time in National Life’s absolute discretion and without prior notice or liability

 

What if I change my mind?

If you change your mind about this Consent, simply terminate your Account.  Even if you maintain an Account, you may obtain a paper copy of any documents delivered to you electronically without charge by calling 800-732-8939 or writing 1 National Life Drive, Montpelier, Vermont 05604.  You may also conduct transactions outside of the Portal by calling 800-732-8939, writing 1 National Life Drive, Montpelier, Vermont 05604or contacting your insurance agent.

 

What if my e-mail changes?

We use your e-mail to notify you that new information has been posted to your Account.  If your e-mail changes, you can still access your Account, but you will not receive these important notifications.  If your e-mail changes, please update your e-mail address in your customer Account.  You may also update your e-mail by calling 800-732-8939 or writing 1 National Life Drive, Montpelier, Vermont 05604. We assume no liability for any notifications you do not receive in the event the email address we have for you is invalid. 

 

By checking the box, you confirm that:

  • You can access and read this Consent to Do Business & Access Information Electronically;
  • You can print on paper the Consent or save or send the Consent to a place where you can print it, for future reference and access;
  • You consent to making information relating to your life insurance policy(ies) and/or annuity contract(s)available to you electronically; and,.
  • You consent to processing transactions you submit electronically through your Account