customers

DOING GOOD FOR OUR

Our Customer Experience Center tracks how well we’re doing at delighting our customers.

We count the relationships we build with customers in decades. Many people who purchased a policy with us 10, 20, 30 years or more ago remain with us. We keep thousands of promises each and every year.

Employees in our call center refer to themselves as the “Promise Keepers”.

At the close of 2020, we had over 1 million active customers holding 751,000 life insurance policies and 490,000 annuities.1 Every one represents a promise we’ve made to our customers. From 2018 to 2020 we kept our promises by paying claims to nearly 30,000 beneficiaries.2

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