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Notice for Customers in Illinois Disaster Areas

In response to the recent Illinois flooding disaster, National Life Insurance Company and Life Insurance Company of the Southwest have implemented the following for affected customers:

Any cancellations or nonrenewal notices issued on or after June 10, 2008 on any in-force policy issued to an affected policyholder will be withdrawn and reinstated with no lapse in coverage. In addition, we will not issue any new cancellation notices to policyholders in affected areas until at least August 18, 2008.

Affected policyholders are hereby given an extension of any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, or payment of funds. Such extension shall be for a minimum of 60 days from the last date allowed or required under the terms of the contract or allowed or required by the insurer.

We will consider exceptions to policy or contract requirements, or to other rules not listed herein, when such requirements are not met as a result of this disaster.

Please allow this bulletin to serve as notice that Illinois Division of Insurance is available for Illinois consumers to file complaints regarding any disaster-related dispute or issue. Consumers may call the Division's toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: http://www.idfpr.com/doi/complaints/complaints.asp.

A list of currently affected disaster areas is available at http://www.ready.illinois.gov/

 

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